2022/07/19 wllbll101
After 2 years of subscribing to MUTV I was told my subscription expired. I only use the app to watch preseason games, so this occurred as I was logging on to watch the latest match. I quickly resubscribed to the annual pass, but the app did not seem to recognize it despite the charge coming through. I tried to go through the process again, was charged a second time for the same pass I already paid for, and STILL no access to MUTV. I missed the match — one of only a handful of matches we get to watch for preseason each summer. This being the only use I get out of the app, it’s needless to say I’m extremely disappointed. This can’t be happening, and it really should not be possibly from an IT standpoint to pay for the same subscription twice. Be prepared for disappointment when you need most to use the app.
开发者回复 2022/07/21 Thank you for your feedback. We are sorry for the problems you have been facing, we are investigating the issue and looking to resolve as quickly as possible. So we can investigate further can you please provide a screenshot of your eReceipt, what version of the app you are using, what iOS version you are using, the model of your device and the email you use to access the app to our customer care team at digitalfeedback@manutd.co.uk